The Villas at Happy Valley Move-In FAQ
When can I move into my apartment?
Due to COVID-19, we are staggering move-in dates this year. You
will receive an email with your specific move-in
you do not receive an email with move-in information
by July 31,
please contact the leasing office.
Where do I pick up my keys?
To reduce traffic in our leasing offices and promote social
distancing, we will have two stations set up in the parking lot for
Please refer to your move-in email for details specific to your
What do I need
to do to complete my lease file in
order to move in?
In your move-in email, we will detail what information, if any, is
missing from your lease file. In order to pick up your keys on
move-in day, we
MUST have the following information on
All Lease Documents Signed
Security Deposit Paid in Full
Profile Picture Uploaded in Your Resident
August Rent Installment Paid in Full
Annual Amenities Fee Paid in Full
How do I register for my bus pass?
A bus pass is included in your rent at The Villas at Happy Valley.
To ensure that your bus pass is printed and ready for you to pick
up at move-in, please register immediately. Visit
follow the instructions.
How can I make payments to my account prior to
To help further reduce
in-person contact during
we ask that you make all payments prior to move-in day. You can
mail a check or money order (no cash
payments) made payable to The Apartment Store or you can pay
online. Please note that the online payment system does charge
transaction fees based on your
fees start at $1.95 when you pay directly from your checking
account and increase depending on the type of credit card used and
the amount of the transaction.
How do I access my Resident Portal?
Click the Residents tab.
How do I upload a profile picture?
Log into your Resident Portal
Under the Menu click Edit My Account
Choose Edit Account Image
Upload a profile picture of yourself
Click Save Account Image